Returns & Refunds policy
Effective Date: 01 July 2024
At Charm Ads LLC, we strive to provide the highest level of service and customer satisfaction. This Returns & Refunds Policy outlines the conditions under which refunds may be issued for the services provided by Charm Ads LLC. Please read this policy carefully before making a purchase.
1. General Refund Policy
Eligibility for Refunds: Refunds may be issued under certain circumstances where Charm Ads LLC fails to deliver the agreed-upon services as described in the contract or purchase agreement. Refunds will not be issued for dissatisfaction with results if the services were provided as agreed.
Refund Requests: To request a refund, you must contact us within [number] days of the purchase date. Please include your name, contact information, and a detailed description of the reason for the refund request.
2. Non-Refundable Services
Setup Fees: Any setup fees associated with the initiation of services are non-refundable.
Completed Services: If a service has been fully delivered and completed, no refund will be issued.
Ongoing Services: For ongoing or subscription-based services, refunds will not be provided for services already rendered.
3. Refund Process
Review of Request: Once we receive your refund request, we will review it within [number] business days. During this period, we may contact you for additional information to process your request.
Approval of Refund: If your refund request is approved, the refund will be processed through the original method of payment within [number] business days.
Partial Refunds: In some cases, partial refunds may be granted at the discretion of Charm Ads LLC based on the proportion of the service delivered at the time of the refund request.
4. Cancellation Policy
Service Cancellation: If you wish to cancel an ongoing service, you must provide notice [number] days before the next billing cycle. No refunds will be issued for services already provided.
Contract Termination: If a contract is terminated by the client before the agreed-upon end date, Charm Ads LLC reserves the right to retain payments for services rendered up to the termination date.
5. Chargebacks
Dispute Resolution: If you are considering initiating a chargeback with your bank, we encourage you to first contact us to discuss your concerns. We are committed to resolving any issues in a fair and timely manner.
Unwarranted Chargebacks: Unwarranted chargebacks may result in the suspension or termination of services provided by Charm Ads LLC.
6. Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with a refund request, please contact us at:
Email: info@charmadsllc.com
Phone: +13073938851
Mail: 30 N Gould St Ste R, Sheridan, WY 82801